At MD Luxe Store, we do not accept returns or offer refunds for change of mind.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We take quality seriously.
Please inspect your order immediately upon delivery and contact us within 48 hours of receiving your item if:
If the issue is verified, we will offer a full refund to your original payment method or replace the item at no additional cost.
To report an issue, please contact us at Support@mdluxeapp.com and include:
Eligibility for Defective Item Refund
To be eligible for a refund due to a defect:
-
The item must be unused and in its original condition
-
Original packaging and tags must be included
-
Proof of purchase is required
Once approved, we will provide return instructions if needed.
Non-Returnable & Non-Refundable Items
The following items are non-returnable and non-refundable:
-
Sale items
-
Gift cards
-
Custom or personalized products
-
Beauty and personal care items
-
Perishable goods
-
Hazardous materials, flammable liquids, or gases
Exchanges
We do not offer direct exchanges.
If your item is defective and approved, we will either:
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt, in accordance with EU consumer protection laws.
This right does not apply to:
Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Refund Processing (Defective Items Only)
If your refund is approved:
-
Refunds are issued to the original payment method
-
Processing time: up to 10 business days after approval
-
Bank processing times may vary
If more than 15 business days have passed since approval, please contact us at Support@mdluxeapp.com.
